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📸 1. Profile Picture and Basic Information

How can I change my profile picture?​

To update your photo, simply go to your main Profile view and tap the camera icon that appears over your current image. This will open your photo gallery. Once you select an image, the application will ask you to crop it into a square format (1:1 ratio) to ensure it looks perfect.

Why does my photo look cropped or different from the original?​

To maintain visual consistency throughout the application, we use a cropping tool that automatically adjusts any image to a square format (1:1 ratio). Make sure to properly center your face or the important detail when cropping it.

Where do I update my weight, height, and other physical data?​

You need to enter the "Personal Data" section. There you will find the fields to update your "Full Name", "Date of Birth", "Gender" (Male/Female), and your exact body measurements: "Height (cm)" and "Weight (kg)". Remember to press the "Save" button in the upper right corner for the changes to take effect.

🎨 2. Appearance and Language Settings

How do I activate Dark Mode?​

Go to "Settings" within your Profile. In the "Appearance" section, select the "Dark" option. You can also choose "System" if you prefer CaloriTrack to change automatically based on your iPhone's general settings.

Can I change the app's language without changing my phone's language?​

Yes, it is possible. Inside the "Settings" section, go to the "Language" menu. You can force the application to be exclusively in "Spanish" or "English", or simply leave it on "System" so it follows your device's language.

🔒 3. Security and Account Management

I want to change my password, what are the security requirements?​

To protect your data, we require your new password to meet the following strict criteria:

  • Minimum of 8 characters in length.
  • At least one uppercase letter.
  • At least one special character (such as !, @, #, etc.).
  • Both entered passwords (new and confirmation) must match exactly.

How do I permanently delete my account?​

We understand if you decide to leave us. In your Profile, tap the red "Delete Account" button. A confirmation alert will be shown to you. If you decide to proceed, for security reasons, we will ask you to enter your current password to confirm your identity before permanently deleting all your data. This action cannot be undone.

⌚ 4. Synchronization with Apple Health and Other Devices

How do I connect CaloriTrack with Apple Health (HealthKit)?​

Go to the "Third-Party Sync" section. Under Apple Health, you will see your current connection status. If it says "Not determined", press "Connect" to grant the necessary read and write permissions.

I exercised or logged weight in Apple Health, but it doesn't appear in CaloriTrack. What do I do?​

Sometimes iOS background synchronization gets delayed. To fix this quickly, go to "Third-Party Sync", scroll down to the "Troubleshooting" section, and press "Force Resync". This will force the application to fetch and download all data from the last 35 days.

Can I sync my Garmin watch directly?​

At the moment, direct integration with Garmin is marked as "Coming Soon". However, if you have the Garmin Connect app linked to Apple Health, CaloriTrack will be able to read that data indirectly through HealthKit.

⭐️ 5. Membership and Payments

How do I know if my Premium plan is active and when it renews?​

Enter the "Membership" section. Here you will see a clear breakdown that includes the name of your plan, your current status (for example: Active, Free Trial, or Expired), and the exact date your access will renew or end.

I paid for the subscription but the app still shows locked content. What do I do?​

Don't worry, this occasionally happens if communication with Apple is delayed. Go to the "Membership" section and press the "Restore Purchases" button. This will force the application to synchronize your payment receipt directly with Apple's servers to unlock your access immediately.

Where can I cancel my CaloriTrack Premium subscription?​

If you purchased your subscription through your iPhone, billing is handled by Apple. In the "Membership" view, you will find a button that says "Manage in App Store". Tapping it will take you directly to the subscriptions section of your Apple account, where you can cancel it.

🔔 6. Notifications and Community

How do I turn off app notifications?​

To manage this, enter "Notifications" within your Profile. There you will see a toggle switch to allow or block CaloriTrack's general Push notifications. If you disable them from here, they will be blocked at the system level for the app.

I want to learn more, where do I find CaloriTrack's educational resources?​

In the bottom half of your Profile, under the heading "Learn with us", you will find direct links to our multimedia content. You can access our YouTube channel, listen to our episodes on Spotify or Apple Podcasts, and read our "Science Posts" directly on our blog.